Terms and conditions

1. Who we are

MisterFront is the trade name under which Moises Gonzalez and Leonard Lopez provide web development and artificial intelligence solution services from Colombia, Venezuela and the United States. There is no registered legal entity yet: in the meantime, services are provided by the partners as independent professionals. Contact: [email protected].

2. Services

We design and develop landing pages, websites, online stores (eCommerce) and solutions with artificial intelligence integration, such as chatbots, assistants for your documents, automated reports, CRMs, apps and integrations. The descriptions on the site are for guidance only: what is delivered in each project is what is written in its quote.

3. Prices

• Solutions from $400 USD. This is the base price; the final price of each project is set in its quote.
• Discovery and analysis: $100 USD, one-time payment. It includes a session to understand your business, an analysis of the best solution and a written quote. If you hire the project, this amount is deducted from the first payment. If you do not, it is non-refundable unless we agree otherwise in writing.
• Monthly support: $225 USD per month. It includes 5 hours of tweaks and improvements, monitoring and backups, and priority response. Unused hours do not carry over to the next month. It renews every month and you may cancel it by giving written notice before the next billing cycle.
• Prices are in US dollars (USD) and do not include taxes, which are added where the law requires.
• Third-party services the project needs are not included, such as domain, hosting, licenses, payment gateways, APIs or artificial intelligence usage in production. The quote lists them with their estimated cost and they are paid separately.

4. Quote and scope

Every project starts with a written quote that states the scope, the deliverables, the price, the payment method and the timeline of each stage. Work begins once you approve the quote and make the first payment. Anything not in the quote is not included; if you want to add it, we quote it separately.

5. Payment

Projects are paid in stages, as set out in each quote. For example: 50 % on approval of the quote and 50 % on delivery, or by milestones (40 % at the start, 30 % on design approval and 30 % on delivery). Payment methods are agreed in the quote.

If a payment is late, we may pause the work until we receive it, and the timeline shifts accordingly. Final delivery and the assignment of rights take place once full payment is received.

6. Your commitments as a client

• Provide the content, access and information the project needs on time.
• Review and approve each deliverable within the agreed period.
• Guarantee that you have the right to use the texts, images, trademarks and data you provide.

If these commitments are delayed, the project timeline shifts accordingly.

7. Change revisions

Unless both parties agree otherwise in writing, the client is entitled to two (2) change revisions on their project, which must be requested within up to ten (10) business days of each delivery. MisterFront will state the exact period in the quote according to the project’s scope.

These revisions cover small changes, such as changes of fonts or photographs, or adding or removing elements. They do not cover substantial design revisions (changes to the site structure, section layout or programming of additional features) or substantial content revisions (texts, images, etc.).

MisterFront will assess the scope of the requested changes and inform the client if they require additional work that calls for a larger budget. If the client requests a substantial revision, MisterFront will quote the changes and, once approved by the client, add them to the overall quote to be paid with the next payment stage or at the end of the project.

If the revision period passes without requests from the client, the delivery is considered approved. Later requests will be handled through monthly support or a new quote.

8. Bug fixes after delivery

If, within the same revision period, you find a functional bug attributable to our work, we fix it at no cost. Changes of scope, problems caused by changes made by third parties and failures of external services (hosting, payment gateways, APIs or AI platforms) are not considered bugs.

9. Intellectual property

• Once full payment is received, we assign to you the rights to the design, code and content custom-built for your project.
• Third-party or open-source tools, libraries and components remain subject to their own licenses. Generic components we already had or reuse in other projects remain ours; we grant you a perpetual license to use them for your project.
• The texts, images and trademarks you provide remain yours.
• Unless you ask otherwise in writing, we may show the finished project in our portfolio.

10. Use of artificial intelligence

We use artificial intelligence tools to work faster, and a team member reviews every deliverable. In solutions that include AI, model responses may contain errors or inaccuracies: we recommend human oversight for important decisions, and we are not liable for decisions made solely on the basis of those responses. AI usage in production is paid according to the provider’s usage.

11. Confidentiality

We treat the business information we learn through the project as confidential and do not share it with third parties, except with the providers needed for the work or when the law requires it. If you need it, we will sign a non-disclosure agreement.

12. Limitation of liability

We work with care and professional judgment, but we do not guarantee specific business results (for example, a number of sales, leads or a search ranking). In no case will our total liability for a project exceed the amount actually paid for that project, and we are not liable for indirect damages, loss of profits or failures of third-party services.

13. Suspension and termination

Either party may terminate the project by giving written notice. In that case you pay for the work done to date, according to the stages of the quote, and we hand over what has been developed and paid for. We may terminate or suspend the service in case of non-payment or if what we deliver is used for illegal purposes.

14. Use of the website

You may browse the site and share its content citing the source. It is not permitted to copy the site’s design, illustrations or code for other purposes, or to use it in a way that affects its operation or security. The site may link to third-party sites, for which we are not responsible.

15. Data protection

We process your data in accordance with our Personal Data Processing Policy.

16. Governing law and jurisdiction

These terms and any agreements entered into with MisterFront are governed by the laws of the Republic of Colombia. The parties will try to resolve any dispute directly and amicably. If no agreement is reached within thirty (30) calendar days, the dispute will be submitted to the competent courts of the Republic of Colombia, unless the quote signed by the parties states otherwise.

17. Changes to these terms

We may update these terms. The version in force is the one published on this page with its date. Ongoing projects are governed by the terms in force when their quote was approved.